FSKIK is committed to provide efficient and friendly services in the following areas:

·    Counter service for all matters served within five (5) minutes.

·    Ensuring that the Faculty”s Academic Handbook is accessible within three (3) weeks from the date of admission of new students at each academic session.

·    Ensure that the Instructional Plan (RI) / Pro Forma Course can be accessed in MyGURU during the first week of lectures.

·    Ensure coursework marks are dislpayed for student review in the 13th week of lectures.

·    Ensure students receive academic guidance and counseling at least three (3) times per semester.

·    Ensuring that all applications for complete activities / programs for approval are given feedback within seven (7) working days.

·    Ensure that the equipment and hardware for the laboratory / workshop / studio are ready for use no later than 10 minutes before the lecture starts.

·    A response to the complainant must be made within one (1) working day to let them know that their complaint has been taken into account and will be resolved.